Policies and Terms

Access & Equity

Access and equity means the policies and approaches that ensure that vocational education and training is responsive to the diverse needs of all students. Through the implementation of these policies and approaches, the benefits of participating in vocational education and training are available to everyone on an equitable basis. Easternview Education Centre is committed to the principle of access and equity in vocational education and training and to giving practical expression to the goal of improving the knowledge, skills, and quality of life for all students. In keeping with this commitment, we will strive to ensure that programs and services are relevant, accessible, fair and inclusive.

Child Protection

Although Easternview Education Centre does not primarily provide services to children there may be an occasion where students are under the age of eighteen and thus are subject to the legislation. No person under the age of 18 can participate in the clinic sessions that form part of the course (in Client Care). All of our trainers and staff are screened as per the relevant Child Protection legislation. Easternview Education Centre has a formal Child Protection Program.
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Complaints

The prime objective of Easternview Education Centre is to deliver student satisfaction through our professionalism and service. It is our intention that our service will be maintained at a level at or above expectations. To ensure complete satisfaction, we will follow up and address any issues or concerns expressed by our students or students. Action will be implemented to ensure concerns are handled promptly, fairly and confidentially in accordance with established procedures. Easternview Education Centre has a formal Complaints procedure.
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Continuous Improvement

Easternview Education Centre will collect and analyse stakeholder, staff and student feedback regularly. This information will be used in an internal audit process to ensure our standards are maintained and improved.
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Drugs & Alcohol

Easternview Education Centre is committed to providing a safe training and working environment and has adopted a "zero-tolerance" Drugs & Alcohol Policy to minimise risks and hazards that can arise from the irresponsible use of alcohol and drugs. No employee, contractor, student or trainer is permitted to attend or remain at work or training under the influence of alcohol or illicit drugs.
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Enrolment

Easternview Education Centre will provide sufficient and accurate information to students that sets out the detail of the total costs/fees to students and the objectives, assessment procedures and competency standards and outcomes to be achieved by students. Trainers will conduct pre-enrolment interviews to ensure the suitability of students to achieve course competency outcomes.
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Fees

Easternview Education Centre will safeguard fees paid by students and participants by providing receipts and by detailing all fees and charges prior to the commencement of the course. Payment for each module must be made at least one week prior to commencement of the module. A deposit can be paid at the time of enrolment. Any special payment arrangements must be agreed at the time of enrolment. Enrolment fees may be paid by mail or by telephone. Cash, cheque, money order or major credit cards (MasterCard, Visa) are acceptable. Student enrolment is not confirmed until fees are paid (end of course results and certificates can only be issued once all relevant course fees have been finalised).
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Language, Literacy & Numeracy

Easternview Education Centre supports language, literacy and numeracy (LLN) in the development and delivery of training and assessment services. Where Easternview Education Centre identifies a student that requires more LLN support that we are able to provide, that student will be referred to one of the government programs designed to address the particular LLN skill. Every effort will be made to identify these needs prior to course commencement.
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Misconduct

Easternview Education Centre has policies in relation to both academic misconduct and general misconduct. Academic misconduct refers to plagiarism, cheating or collusion. General misconduct refers to other instances of misconduct such as impairing the right of other students to pursue their studies, willfully damaging Easternview Education Centre property, equipment and/or training facilities, harassment of other students or staff, or breaching legislative requirements.
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OH&S

Easternview Education Centre recognises the importance of providing all employees, visitors and contractors with a safe and healthy work environment. Our goal is to prevent all occupational injuries and illnesses by implementing and maintaining an ongoing occupational health and safety program, including conducting regular inspections of the workplace aimed at preventing accidents and incidents.
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Privacy

As a general principle, information will only be used or disclosed for its original purpose unless the person has consented to its use or disclosure for another purpose. Personal information will not be shared, sold or given to any third parties without consent, unless required or authorised under the exemptions set out in the Privacy Amendment (Private Sector) Act 2000.
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Refunds

Cancellations or variations to course bookings may be made initially by phone and then confirmed in writing. Students may be liable for all payments even if they discontinue their enrolment. Mitigating circumstances warranting a review of this refund policy will be individually judged on merit. Easternview Education Centre may refund on a pro-rata basis any fees for training to students who leave before completion of the service. This is at the discretion of Easternview Education Centre.
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Welfare & Guidance Services

Easternview Education Centre aims to provide timely and appropriate information, advice and support services which assist students in achieving their identified outcomes. Our management practices are implemented to safeguard the interest and welfare of learners in all training and assessment situations including LLN and students with a disability. Easternview Education Centre may make changes or "reasonable adjustments" necessary for a student with a disability to perform their course-work. Some additional fees may be applicable.
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